The Importance of Patient Satisfaction
Findings show that patient satisfaction besides being a requirement for accreditation is an important to the success of healthcare facilities. Satisfied patients will share their positive experience with five others, on average, and dissatisfied patients complain to nine (or more) other people. The Internet promotes rapid and wide dissemination of these opinions.1″
Patient satisfaction and continuity of care is reciprocal
Satisfied patients will share their positive experience with five others, on average, and dissatisfied patients complain to nine (or more) other people. The Internet promotes rapid and wide dissemination of these opinions.1 This word-of- mouth marketing is powerful, especially as consumers grow more savvy about their health care choices.
There is evidence of a reciprocal relationship between patient satisfaction and continuity of care (which is associated with better patient outcomes). Conversely, dissatisfaction and complaints can mean not only loss of business/investment, but also increased risk of malpractice lawsuits.1″
Patient interaction improves with the RNDS Platform
RNDS has developed an App platform that helps facilities improve their interactions with patients and provides real-time actionable data so that healthcare professionals and administrators can address such issues before they become a liability or risk. By coordinating healthcare providers and patients and providing them with a tool to improve communications not only result in reduced costs but improve outcomes, patient experience, empower both parties and improves satisfaction for all involved.
1Original Article from Accreditation Association for Ambulatory Health Care “The Importance of Patient Satisfaction”