Covid-19 Triage through technology

Hospitals are soon to be overwhelmed with coronavirus triage needs.

Currently, our hospitals are dealing with planning issues ranging from protective equipment to ventilators. Triaging patients on who needs and who doesn’t need to come into the hospital is a patient-owned risk calculation (many already available on the internet) followed by a direct interaction with personnel at the hospital—primarily in the Emergency Department. Telemedicine, as a part of this process will also likely grow from a sprinkle to a rushing fountain itself. At some point soon, we will run out of Physician Extenders to handle telemedicine requests AND our hospitals will be overrun.

At this point, responsible hospital networks will set up some sort of triage tool between concerned self-risk calculators and the nurses covering the front desk of the Emergency Department. This will most likely take the form of a call center with phones that ring off the hook, and nurses on the other end to answer them. This will be a necessary process as hospitals will be trading phone calls for people waiting at the front entrance.

The questions will then be “How will you handle those calls?” and “Who will handle them?”

Most hospitals will fall to a traditional phone system. It’s what they have and what they know. But a texting digital interface is much more manageable. Think about your own life—do you want to respond to ten phone calls or 10 texts in the next hour? What about 25? What about 50? What about 100? The pandemic math doesn’t lie. Your call center (as reflections of in-person surrogates) will need to handle thousands of calls per hour, not ten, not fifty, not hundreds.

We have a personnel issue on two fronts happening right now in healthcare:


We have a need for triage nurses to keep our hospitals as efficient as possible during times of crisis like these.


We have numerous nurses—elective surgery center employees, clinic staff and others who are quarantined—essentially out of work and at home.

This provides an opportunity that can be leveraged to help the situation: employee nurses who otherwise need work as much-needed triage personnel to help the hospitals keep their heads above water.

Our plan allows us to do this with people who can stay away from danger and work from home.

Outpatient RNDS is the mobile solution to your upcoming triage problem.

RNDS sets up a network of triage nurses, working virtually from home, with nothing but mobile devices (personal phones or tablets). Your hospital network advertises its unique RNDS account for your area via social, print, or television media.

Deployment is rapid and patient signup is simple:

Patients download Outpatient RNDS for free

Patients fill out a brief account information profile

Patients safely contact triage nurses via text

Nurses then text or call COVID and traditionally ill patients and assist them through the process of what location they should be referred to, depending on your hospital network’s RNDS algorithm.

Triage. Treat. Monitor.

Once setup in Outpatient RNDS the triage nurses can then refer the patient to the appropriate facility, transitioning both their real-life and their digital care.

RNDS will create your specific digital network, including your triage center, even if you don’t already have one. Our implementation specialists will train your personnel on how to appropriately use the application to communicate with both patients and staff to staff. RNDS maintains the HIPAA secure servers and provides data on call/interaction metrics. Our technical support staff is on hand to assist with any needs that arise.

Triage is the forgotten necessity, But will ultimately become the most important—for both COVID-19 and traditionally ill patients.

Let us shepherd your network through this triage crisis. Contact us below for rapid deployment of Outpatient RNDS.