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RNDS Concierge

RNDS Concierge, designed for the hospitality industry, revolutionizes guest experience and the staff connectivity at hotels, resorts and luxury service industries.

Hospitality staff are greeted with a welcome on arriving to work, and have access to a menu of customer-service oriented features
A staff directory allows housekeeping, front desk, maintenance, valet, and other service-oriented staff quickly communicate with one another.
Hospitality staff can view the locations of one another, and be self-assigned to rooms for housekeeping and maintenance activities.
Assignments are easily viewed and managed within the staff interface. Communication happens via text messages or in-app voice calls.
Departmental staff can address hospitality issues quickly and easily—together, increasing efficiency, guest satisfaction and positive reviews.

The Staff Experience

RNDS Concierge allows hospitality staff to communicate with each other like never before. A well coordinated staff is essential to guest happiness and patron satisfaction.

  • Staff can communicate with one another via text messaging and in-app voice calling
  • Staff can be located via hospitality maps of the resort, hotel, cruise ship and other venues
  • Critical issues for housekeeping and maintenance can be quickly and easily coordinated and addressed
  • Front desk staff are freed up to attend to other urgent patron responses, with QR Code guest self-checkin
  • RNDS Concierge can integrate with existing hospitality software in use if needed
  • Event and other dated content can be integrated from existing web properties owned by the hospitality service

RNDS Concierge is truly redefining the hospitality experience for patrons, and hospitality staff alike.

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  • Eat & Drink!

    RNDS Concierge allows patrons to order food services from not only the hotel restaurants, but from a variety of area hotspots

  • Guest Check In

    Patrons scan a QR code to check in to their reservation, effectively eliminating wait time and front desk inconvenience.

  • Patron Reviews

    Guests have the ability to give real-time feedback about their hotel experience, giving hospitality staff useful data on what could be improved.

  • Staff & Admin

    Hospitality staff can view who's on shift via the staff directory, and connect with them quickly and efficiently within the app.

Users are seamlessly checked in by scanning a QR code, eliminating the cumbersome, typical check-in process.
Guests have the ability to make reservations directly within RNDS Concierge, streamlining food and drink service.
Guests have the ability to make reservations directly within RNDS Concierge, streamlining food and drink service.
Order a drink directly from the bar staff. RNDS Concierge is truly personal.
RNDS Concierge users can view and register for local, regional and hotel events and activities.
Guests can easily make in-app reservations. RNDS Concierge can also integrate with your existing hospitality software.
Guest feedback is priority. RNDS Concierge allows users to rate their experience, providing helpful feedback to hospitality staff.
Guest feedback is priority. RNDS Concierge allows users to rate their experience, providing helpful feedback to hospitality staff.

The Guest Experience

RNDS Concierge puts the power of convenience and connectivity in the hands of patrons of the hospitality industry. A complete roster of in-app services streamlines and enhances the guest experience from customer check-in to check-out.

  • Reservations are handled and fulfilled by the guest directly in the app
  • RNDS Concierge acts as the liaison between patrons and staff, bringing personal interaction and concierge services to a patron’s stay
  • Fully customizable to match your establishment’s existing brand
  • Works on existing systems – no hardware to install
  • Easy implementation by the RNDS team
  • Allows guests to easily find their way around resorts and hotels, from small to large. Destination routes are always updated and accurate for users
  • Room service is now truly local—RNDS Concierge allows patrons to order food and drink from both hotel restaurants, and area hotspots—all from the convenience of their own mobile device

RNDS Concierge is the next level of customer service for hospitality patrons. This is the luxury hotel experience that is redefining guest convenience.

Schedule a Demo